Quality Assurance Specialist - Customers

Are you passionate about quality, sustainability, and making a real impact in the organic food industry? At DO IT Organic, we believe that safe, high-quality organic products start with strong quality assurance. As a QA Specialist Customers, you play a key role in ensuring that our international customers receive products they can trust. You’ll be the go-to person for questions about product quality, food safety, and organic integrity. Whether it’s reviewing labels, handling customer questionnaires, or supporting audits, you help bridge the gap between our products and customer expectations.

What will you be doing?

As a Quality Assurance Specialist Customers, you ensure that our (inter)national customers can rely on safe, organic products. You are the primary point of contact for questions related to quality, food safety, and organic integrity. Since many of our customers are international, you’ll regularly communicate in English.

Your work mainly consists of administrative tasks such as completing customer questionnaires, managing product specifications, and processing quality documentation. The real challenge lies in these processes: you’ll have the opportunity to contribute ideas on how to make them smarter and more efficient. You’ll work closely with three other QA Specialists Customers, handling customer-related quality matters as a team, based on each other’s strengths.

As QA Specialist Customers, your responsibilities include:

Responding to customer inquiries related to quality, food safety, and organic integrity.
Managing product specifications: converting all relevant product information into the DO IT Organic format, ensuring it is clear and accessible for customers.
Performing label checks and monitoring compliance.
Supporting audits and maintaining the required documentation.
Completing customer questionnaires.
Contributing to process improvements that enhance efficiency.
Participating in projects, such as optimizing internal workflows or increasing the visibility of our brands in retail.

In addition to your direct collaboration within the QA Customers team, you’ll be part of a broader quality department with colleagues focused on other QA/QC specialisms. You report to the Quality Manager and work in an open-plan office, where you’ll have your own sit-stand desk. Thanks to short communication lines, it’s easy to connect with colleagues from other departments. Your workday starts flexibly between 7:30 and 9:00 a.m., as long as you work 8 hours a day, ideal for balancing work and personal life.

What will you bring?

You have a completed degree in food science or a related field.
You have 2–5 years of experience in Quality Assurance within the food industry.
You have strong English communication skills, both written and spoken.
You are accurate, independent, and solution-oriented.
You have an affinity with organic products.
You are preferably available full-time (40 hours a week).

What do we offer?

When you join us as a Quality Assurance Specialist Customers, you will get:

Premium-free pension scheme: we pay your share!
24 holidays and 8% holiday pay (paid out in May).
An annual profit distribution in case of a positive operating results (paid out in the second quarter).
Automatic reimbursement of commuting expenses (€0.23 per km from 10 km), no need to submit expenses.
The opportunity to buy STAK certificates with a permanent contract.
Staff discount on a wide range of delicious organic products from our shop.
A catered lunch every two weeks (optional) for a contribution of €3.95 gross per lunch.

Curious about the salary?
During an initial phone call, we’re happy to give you an indication of the salary range for this role. The final offer will be tailored to your experience, knowledge, and responsibilities.

Who are we?

At DO IT Organic, we believe in the power of organic farming to make the world more sustainable and fair. For more than 30 years, we have been working to create a 100% organic food chain, together with a global network of 180 suppliers and over 30,000 organic farmers.

We offer a range of more than 1,000 organic products, from ingredients to brands such as La Bio Idea and Amaizin. We supply customers worldwide who choose quality, sustainability and transparency.

As a B Corp-certified company, we use our business as a force for good. We combine short lines of communication, an entrepreneurial mindset and a shared drive to make sustainable impact.

DO IT Organic is growing fast. We are expanding, professionalising and setting ourselves sharp goals to increase our impact even further. We are therefore looking for people who want to build, move with and contribute to our mission: a fully organic food chain, worldwide.

Our employees say, "Working at DO IT Organic gives me the opportunity to really make a difference in the future of our planet."

Interested or want more information?

Ready to make an impact in the organic food sector? The sooner you apply, the sooner you can start contributing to our mission!

Send an email today with your CV and motivation to jobs@organic.nl.